Cogitate to implement digital underwriting and distribution of commercial transportation for ENGS

Atlanta, Georgia, 10/10/2022 – Cogitate Technology Solutions, a future-ready P&C insurance technology innovator, announced today that ENGS insurance will be digitizing their systems with Cogitate DigitalEdge for their commercial transportation business.

Cogitate DigitalEdge is a cloud native, full tech stack platform. DigitalEdge is powered with industry leading Low Code No Code (“LCNC”) capabilities and brings pre-integrated API functionality for third-party and carrier data integration services.

With the Commercial Transportation solution for ENGS, Cogitate will implement the digital underwriting and distribution elements of the DigitalEdge Platform which will enable ENGS to rapidly expand its revenue base and operating footprint initially across the U.S., and then into Canada.

“In Cogitate, we found a partner that understands insurance and the industry as much as we do, which is invaluable from my perspective. The Cogitate team is helping us to deliver a modern digital insurance solution, which places us in a leading competitive position relative to our customer partner experience with ENGS. This allows us to streamline processes that improve underwriting, increase internal efficiency, and ultimately reduce our operating expenses,” said Cliff Dunigan, Managing Director for ENGS Insurance. “The Cogitate DigitalEdge solution provides future-ready digital capabilities with options to self-manage rates, rules, forms, workflows, and territory expansion. Beyond that, Cogitate’s LCNC module is incredibly intuitive, and we are looking forward to the ability to pivot and implement changes quickly to our business and product screen. We also liked the fact that Cogitate has pre-integrated billing and claims solutions and will look to expand with those solutions soon.”

Arvind Kaushal, CEO and Co-Founder of Cogitate commented, “One of Cogitate’s key strengths creates a great advantage for our customers. This is our ability to integrate our solutions with the customer’s existing core and legacy systems with a digitalization layer. We can also replace that core with our future ready solutions. DigitalEdge is truly cloud native which means the modularity of DigitalEdge allows our customers the freedom to choose the modules that their business needs today while the scalability options to assist their future growth. We are excited to partner with ENGS Insurance to provide their customers, employees, and channel partners a modern user experience.”

About ENGS Insurance Agency, LLC

ENGS Insurance Agency, LLC. (EIA) is a full-service commercial brokerage firm offering insurance, risk management, and underwriting solutions for the Transportation, Construction, Industrial, and medium to small business market. As a member company of the Mitsubishi family, ENGS helps its customers acquire and protect their most valuable business assets. From commercial auto, general liability, property, inland marine, excess, cyber liability, and workers compensation, it offers insurance solutions to those industries that keep the economy moving forward. For more information about ENGS, please visit www.engsinsurance.com .

About Cogitate Technology Solutions®

Cogitate Technology Solutions, Inc., develops modern and innovative technology products and solutions for the Property & Casualty Insurance Industry. It helps insurance companies transform their business models to create a competitive advantage in a time of rapid industry change. Cogitate’s next-generation technology products and solutions are helping insurance carriers, brokers, MGAs, and agents to accelerate digitalization and expand their businesses.

For more information about Cogitate, please visit https://www.cogitate.us/. 

Top 5 Advantages of Investing in Claim Management Software

There is no universal definition of insurance solution, but in general, it is software or a set of technological solutions provided for the economical management of insurance businesses. It includes some independent components such as fund management and offer presentations. Insurance solutions primarily seek to resolve issues such as product definition, settlements, and underwriting. Problems with policy operations and claim processing, as well as reporting, are the most pressing concerns for insurers. A dependable insurance solution must be able to assist with the aforementioned issues.

Without a doubt, insurance solutions must support a variety of options, including insightful mobile products.

Features may differ greatly depending on the software's intended audience. However, when it comes to insurance software solutions, the following features are required.

1. Pre-installed Metrics

Profitability indicators such as loss ratio, burning costs, risk cost per policy, net basis, and reinsurance are included in insurance solution software. The built-in KPIs enable analysis and advanced reporting right out of the box.

2. Monitoring Claims Activity

Complete claim information, including claim payments, outstanding claim reserves, payment components, deductibles, perils and event codes, and relevant claim activity dates, can be captured by software. It provides the claim manager with the detailed information required to manage and monitor claim activity effectively.

3. Calculation of Lapse and Renewal

The premiums and policies that are up for renewal are organised by the date of renewal. The system provides data on lapse analysis, renewal lists, and renewal rate comparisons. The functionalities focus on the characteristics of insurance products, distribution channel behaviour, and active marketing and sales support.

4. Insurance Exposure/Sum Insured Estimates

Insurance is more than just cash flow and premium claims. Companies must monitor the risk regardless of whether it is based on the sum insured or the unit base. Insurance solution software provides insurers with methods of pre-built calculations and measurements to monitor and analyse underwriting risk exposure on a gross, retained, and ceded basis.

5. Encourages Organizational Structure Change

Multiple hierarchical chains and asymmetric organizational structures must be supported by the insurance solution. When the organizational structure changes, it should provide various scenarios. It ensures accurate reporting of profitability performance and sales channel distribution.

To summarize

Digital insurance solution development, like any other industry, necessitates professionalism and exceptional expertise. When selecting the best software solution, the insurance company must be well-versed in industry best practises and regulations.

Choose Cogitate, which has a proven track record of successful projects, to get the best possible results from your initiative. Cogitate has worked with industry leaders and has the experience and skills to assist you in developing user-friendly and modern mobile and web applications for your insurance company. Cogitate's artificial intelligence and machine learning-powered claims solutions work in tandem with your existing Claims Management Systems.

The best insurance software solution must be a modern and user-friendly platform for handling the various functions of the insurance value chain. So, contact Cogitate today at https://www.cogitate.us/ to enhance your existing claim management system capabilities and features and provide first-class, hassle-free services to your clients.

Cogitate to implement digital underwriting and distribution of commercial transportation for ENGS

 Atlanta, Georgia, 10/10/2022 – Cogitate Technology Solutions, a future-ready P&C insurance technology innovator, announced today that ENGS insurance will be digitizing their systems with Cogitate DigitalEdge for their commercial transportation business. 

Cogitate DigitalEdge is a cloud native, full tech stack platform. DigitalEdge is powered with industry leading Low Code No Code (“LCNC”) capabilities and brings pre-integrated API functionality for third-party and carrier data integration services. 

With the Commercial Transportation solution for ENGS, Cogitate will implement the digital underwriting and distribution elements of the DigitalEdge Platform which will enable ENGS to rapidly expand its revenue base and operating footprint initially across the U.S., and then into Canada.   

“In Cogitate, we found a partner that understands insurance and the industry as much as we do, which is invaluable from my perspective. The Cogitate team is helping us to deliver a modern digital insurance solution, which places us in a leading competitive position relative to our customer partner experience with ENGS. This allows us to streamline processes that improve underwriting, increase internal efficiency, and ultimately reduce our operating expenses,” said Cliff Dunigan, Managing Director for ENGS Insurance. “The Cogitate DigitalEdge solution provides future-ready digital capabilities with options to self-manage rates, rules, forms, workflows, and territory expansion. Beyond that, Cogitate’s LCNC module is incredibly intuitive, and we are looking forward to the ability to pivot and implement changes quickly to our business and product screen. We also liked the fact that Cogitate has pre-integrated billing and claims solutions and will look to expand with those solutions soon.” 

Arvind Kaushal, CEO and Co-Founder of Cogitate commented, “One of Cogitate’s key strengths creates a great advantage for our customers.  This is our ability to integrate our solutions with the customer’s existing core and legacy systems with a digitalization layer.  We can also replace that core with our future ready solutions. DigitalEdge is truly cloud native which means the modularity of DigitalEdge allows our customers the freedom to choose the modules that their business needs today while the scalability options to assist their future growth. We are excited to partner with ENGS Insurance to provide their customers, employees, and channel partners a modern user experience.”

About ENGS Insurance Agency

ENGS Insurance Agency, LLC. (EIA) is a full-service commercial brokerage firm offering insurance, risk management, and insurance underwriting platforms for the Transportation, Construction, Industrial, and medium to small business market. As a member company of the Mitsubishi family, ENGS helps its customers acquire and protect their most valuable business assets. From commercial auto, general liability, property, inland marine, excess, cyber liability, and workers compensation, it offers insurance solutions to those industries that keep the economy moving forward. 

For more information about ENGS, please visit www.engsinsurance.com .

About Cogitate Technology Solutions®

Cogitate Technology Solutions, Inc., develops modern and innovative technology products and solutions for the Property & Casualty Insurance Industry. It helps insurance companies transform their business models to create a competitive advantage in a time of rapid industry change. Cogitate’s next-generation technology products and solutions are helping insurance carriers, brokers, MGAs, and agents to accelerate digitalization and expand their businesses.

For more information about Cogitate, please visit www.cogitate.us .

Innovations in Demand Management Solutions for Insurance

 If you are in the claims or claims management business, chances are that you have a more than casual acquaintance with time limit demands (TLDs). Insurance providers receive thousands of documents every day, including demand letters from claimants’ attorneys, and time is not the insurer’s friend when it comes to TLDs. Settlement communications, while a powerful litigation tool for attorneys of an insured, are notoriously hard to handle for the insurer and can lead to recovery in excess of the policy limit in certain cases.

Any action leading to strengthening of the claims validation and vetting process stands an insurer in good stead. In this article, we examine the challenges, the requirements of a typical claims department and demand management solutions for insurance companies in the context of TLDs.

Challenges

Not only is the sheer volume of attorney demand letters a challenge for insurance providers, the complexity of the letters poses an additional dimension of difficulty. The demands can be buried in thickets of complex legal verbiage, leading to ambiguity on key information. In addition, the manual review and tracking of milestones for numerous demands is prone to greater errors.

A TLD that is not identified and managed in time puts an insurer at risk for bad faith exposure and potential litigation, possibly with higher settlement costs. Investing in a demand management solution that can significantly reduce the margin of error in identifying, tracking and managing offers a crucial extra level of protection for insurers.

Serving the Needs of the Claims Team

Adjustors handle multiple claims every day, each associated with multiple documents in turn. Responsible for identifying demand letters and evaluation of the related documents, their most critical responsibility is to understand the specifics and respond to the letters in the stipulated time. Most adjustors manually identify, assess and track demand letters — a process that is both error-ridden and time consuming.

A demand management solution that has the capability to identify demand letters from other correspondence, cull the key information from them and track them through their lifecycle is the need of the hour for adjustors. The volume of TLDs also creates the need for a concise dashboard that can reflect the stage of each demand, has tracking and notification capabilities and has built-in assistance features can be a powerful aid for adjustors. Coupled with modern tools for rapidly processing thousands of documents, it would enable adjustors to gain early awareness of demand letters and increase efficiencies in identifying high-risk demands. It’d also help reduce human error and eliminate losses due to misinterpretation of attorney demand letter response dates.

Claims managers who lead a team of adjustors perform the critical function of ensuring that the TLDs received by the team are processed accurately and on time. A demand management solution that can help claims managers track the status of TLDs under process, raise flags for unanswered demand letters, notify imminent milestones and help configure the team as per need can support managers in increasing the effectivity of the team.

The effectiveness of the claims division lies with senior management who bear the onus for reducing losses due to missed demands. While they need an overall view of the claims, their specific responsibilities require support for their intervention at critical stages, handling exceptions and the ability to reassign personnel to create the most effective teams. They also require their demand management solution to enable them to help track the total demands and exposure values as well as track negotiation offers.

Cogitate Demand Management Solutions for Insurance Carriers

Cogitate Demand Management, a part of the Cogitate Intelligent Claims suite for insurance companies, is a powerful tool for attorney demand letter identification and management. One of its kind, it offers protection against bad faith exposures, loss in claims and mitigates the risk of a missed demand letter that may lead to significant settlement costs. Cogitate Demand Management is capable of parsing complex legal verbiage, identifying demand letters and tracking key dates and offers made in negotiations. A special feature is the use of OCR, text mining and ML to automate identification and management of demand letters. The solution offers complete life cycle management with configurable tracking and notifications, flexible team management features and easy integration with many existing Document Repository Systems and Claims Management Systems. Talk to us today to learn more about how demand management solutions our for insurance carriers and MGAs can help them achieve greater control over attorney demand claims exposure and surpass the needs of your claims division.

How Insurers Are Using Technology to Deal with Insurance Claims Fraud

 This post details the growing menace of insurance claims fraud. It is a problem that nearly all insurers are battling, but with limited success. The fact that fraudsters are always a step ahead by misusing technology to achieve their nefarious deeds makes it even more difficult to manage the problem. Technology is the only way of mitigating the instances of claims fraud and empowering insurers to deliver their services more effectively.

Insurance claims fraud is an area of serious concern for insurance providers, as the instances of such scams are proliferating globally. Scammers indulge in inflating claims by manipulating facts and making a pile of cash illegally. It forces insurance companies to invest heavily in system upgrades, technology, and manpower to proactively detect such fraud attempts and mitigate potential losses.

The Challenges:

Insurance providers have been relying primarily on the judgment of agents and industry experts to detect instances of frauds. While this was a reliable method in the past as there were limited number of cases, in the modern world it is impossible to keep a track on fraud using human resources.

• It is virtually impossible to scrutinize all claims manually.

• Fraudsters are using newer and more sophisticated ways of perpetrating such crimes.

• This has entailed the need to use technology to deal with this growing and serious crime.

The rise of technology such as data analytics has created a world of endless potential for organizations operating in the insurance sector. While cost concerns and regulations have been the reasons for slow adoption of data analytics by the insurance sector in the past, all that is rapidly changing because of the intense pressure on the industry to cut down the colossal losses caused by claims fraud.

There is a lot of regulatory importance placed on protection of personal information, with new layers of security being added regularly. This has made it extremely tough for insurance companies to access data from various sources for fraud predictions. Data analytics has proved to be a game-changer for the industry and is helping insurers manage claims fraud instances better.

Fraud Analytics Software

Insurers are incorporating insurance fraud analytics software into their business processes to detect fraudulent practices and detect such incidents early and proactively.

Fraud analytics software systems can reduce claims fraud by gathering data from various sources and collating it into meaningful and valuable information. Predictive capabilities of the software can help companies apply the process to a large area of business operations and improve fraud detection significantly. The software can be used for:

• Identifying optimal risk level

• Gaining qualitative insights from data

• Mitigate fraud risk at insurer’s end

• Eliminating fraud risk at the agent’s end

• Moving from manual to automated underwriting

• Establishing accepted limits of risks

• Automating procedures to identify risk assessment for determining various factors such as coverage, profitability and others

Understanding Legacy Systems

One of the biggest challenges of adopting analytics software is the need to upgrade systems to the latest versions. With technology evolving rapidly and continuously, this might entail a fairly substantial investment. Also, there are concerns around use of a third-party service or software because of privacy protection issues. Insurance companies might not have absolute control over data which can result in significant liability.

Insurance Fraud Detection Solutions:

Advanced claims fraud detection solutions are driven by technology. It works in the following ways:

Detection of Anomalies:

Multiple metrics are created to compare the behavior of various entities. The system makes use of statistical analysis to detect any anomalies that deviate from the normal behavior patterns of agents and customers.

Analysis of Claim Notes

Analytics can help in extracting information by going beyond structured data. In simple terms, it means that it can pull data about circumstances of a specific incident, the parties involved, the damage caused, treatment costs and other related data vital for claims settlement.

Investigation of Anomalies:

Agents and customers pointed out as anomalous on more than one count are singled out and detailed analysis carried out to find out the reasons for the anomalies. Business rules can be set up to prevent misuse and future frauds.

Conclusion

Insurance frauds are generally carried out in a very organized manner across the globe. In the modern world, it will be difficult to detect them without using sophisticated analysis methods. Insurers must leverage newer technologies to prevent, detect, and filter frauds. This will help improve claim adjustment expenses and improve the efficiency and performance of the industry.

How to Evaluate the Right Claims Management System for your Organization

 It is a daunting challenge yet essential to find the right claims management software that will meet the requirements of the organization. Other than making a claim servicing better while compressing the costs, the ideal claims management solution should also be customizable so that the claims processing can be tailored according to the requirements of an individual. Moreover, trying to come up with a solution that just meets the business requirements today isn’t enough. The future is unpredictable. So the solutions need to be flexible enough to handle the demands that may emerge in the future. So, it’s already evident how important it is to choose the right claims management software.

But how to get started with this process? What are some of the factors that hold weight before making a decision? Over the years, the best insurance companies in the United States of America have chosen Cogitate Technology Solutions as their technology partner. And based on our experience with providing claims management system requirements to the best industry leaders out there, we have singled out the vital factors that need attention when you’re choosing claims management software.

Understand your requirements: Today, there is an overabundance of Claims management applications available in the market. However, each system has its own pros and cons. But it would be best if you were sure that the claims management system you choose offers all the perks you desire. But how to ensure that? The first and the most essential factor is to have clarity on your primary requirements. Additionally, you also need to have an in-depth knowledge of the challenges your business is facing and also what is lacking in your current processes. Once you gain clarity on these factors, it will be a much easier task to select claims software that will address all your specifications. It would help if you had claims management software that will take care of the issues with high priority.

Be prepared for change: For organizations that already function in a specific way and follow established processes, it can be difficult for them to accept change all of a sudden. And when you implement a new claims management system, the methods and the workflows existing in the organization are bound to face some modifications. But to reduce the chaos, it is important to make sure that the transition goes on smoothly. So, before introducing the new methods for doing things, it is a crucial step to handle the change management carefully. Moreover, there is another equally important factor. Evaluating only the claims management software being offered by the solution providers will not do. It is also essential to consider the support and the training they are going to provide to make the transition process more manageable.

Understand your user: Advanced claims management software will affect numerous stakeholders within the organization. It can affect the business teams, claims management department, agents, and even the customers. That is why it is essential to know the requirements and also the opinions of the different stakeholders not to cause any disagreement. This makes it easier to find claims management software that is relevant for every member of the organization. Along with choosing or selecting, implementing the methods is another significant step. It is better to clearly define the roles and responsibilities of all the concerned stakeholders. Also, they should be provided with sufficient training and support.

Find a solution that matches your plans: Every organization has some specific strategies for itself since its inception. Your firm may be a leading organization with ambitious plans for the future or a newbie who wants to grow and expand at a steady pace. No matter what your plans are, you need to make sure that the claims management software you choose, it should effectively complement both your short-term and long-term objectives.

Find the right solution provider: The correct Insurance Solutions provider isn’t the person who plays the role of a vendor and supplies technology to your firm. Instead, they are your partners and your helping hands who invest their time and effort to understand the requirements of your organization and then help you to implement the solution within your business. But that isn’t an easy task, either. The solution providers, in this case, need to have an in-depth knowledge and understanding of the insurance domain. They need to have successful implementations in their track records should have the potential to cater to your evolving requirements.

Be it insurance carriers, third party administrators, or independent adjusters; Cogitate Technology Solutions offers management tools that meet the needs of everyone. Our cutting edge Claims FNOL solution is based on web and mobile technologies. You can easily integrate it with existing systems and enables complete automation of the FNOL process via web portals, mobile applications, and futuristic technologies like chatbots. Our advanced Demand Letter awareness and Litigation Management tool- Demand Assist uses artificial intelligence and machine learning to analyze and prioritize claims associated with attorney demands, more skillfully. To learn and understand more how Cogitate Technology Solutions works and how they can complete the quest of searching for the best claims management software that suits your needs, visit www.cogitate.us

Requirements for the right insurance software solution

 The insurance industry is a mammoth one that has been becoming massive in terms of size and complexity. The insurers today face unique challenges. The needs of the customers are expanding briskly as their expectations continue to grow, and retention has come up as a primary mandate. Product offerings have altered rapidly, and the sales channels are also getting redefined with every passing minute. The changes in regulation and risk environments are always present, and these factors are what changes the game. Hence the insurers cannot afford to take it lightly.

The time is challenging for sure. But how can an organization ensure that it is choosing the right insurance software solution that will meet their needs of not only today but tomorrow too? Firstly, you need to make a fundamental decision where you have to choose between two options. You can develop the technical expertise in-house or team up with a technology provider who has the skills to deliver your requirements. Being a leading innovative insurance technology partner, we at Cogitate Technology Solutions believe that it is the quickest and the most practical way to collaborate with the experts. In this way, you can arrive at a perfect insurance software solution that will help your organization meet its tech needs in the long run.

But, even if you choose to meet your needs in-house or with the help of a technology solutions company like Cogitate, here is a list of must-haves:

Time - The climate around us is competitive, and you have to justify the expenditures on technology by a rapid ROI. The faster your insurance software solution is up and functioning, the quicker you will derive value from it. Whatever solution you choose, it should provide faster time-to-market for your goods and also offer better response time for your buyers and customers.

Agility - In this swiftly developing business ecosystem, you cannot absolutely afford to choose a technological solution that will bind you in an inflexible or stagnant position. Because no matter what, you have to keep up your pace, or you won’t survive. The chosen software must have the capability to cope with rapid change in this continually changing insurance environment. This will be a primary criteria for the success of your venture. It is better if this agility extends to processes and prefers to putting business users in-charge of process changes. Additionally, you will have to rely less on the IT team, and this will result in far quicker response time for your customers.

Seamless 360-degree support - While choosing an insurance software solution, it is also essential to consider another primary factor. What is it? You need to ensure that the software solution integrates and gels well with the current system. Also, it is vital to receive support for all the sales channels and multiple lines of business. There are numerous disparate systems in use, especially some third-party solutions. And the new insurance software solution needs to integrate with these. In the case of multiple segments, the insurance software solution must help integrate your systems with those of your business partners’.

A simple point to point integration that plugs in current systems into a new core will work a smaller framework with two or three systems. But there are multiple enterprises whose architecture has a large scale as compared to the regular ones. In that case, sturdy, stable, and scalable integration planning is of high priority.

Proven track record - If you choose to collaborate with a tech expert, they should be the finest and the best. Your tech expert literally needs to be an ‘expert.’ You absolutely do not have the time to ‘learn and grow together’ because even little delays can cause losses in your business. The competitors will get there first, and the industry will keep on evolving while you play ‘catch-up.’ Hence, before you decide on a partner, make sure that they have delivered measurable results consistently in the insurance domain.

Cogitate has always been on the front of the battleground of this rapidly expanding business of providing Claims Management Software to insurers. We incorporate 50 years of insurance knowledge remarkable technology talent to help the insurers stay ambitious and remain significant as they set up their businesses for the future. We arrange various portions of the insurance distribution value chain and cover end-to-end digital servicing, advertising, and marketing for your business. Please visit www.cogitate.us to know more about our full-slate, cost-effective products and technologies that are extremely easy to use.