Tushar Bhole joins Cogitate as Executive Vice President of Sales & Partnerships

 Marietta, Georgia, 11/16/2022 — Cogitate Technology Solutions, a future ready P&C technology innovator, announced the appointment of Tushar Bhole, an experienced Professional in Core Insurance Platforms as Executive Vice President for Sales and partnerships.

Tushar will be at the helm of driving Cogitate’s market expansion initiatives by building strategic partnerships with prospective customers and other insurance ecosystem and technology companies. “With over two decades of experience in the insurance technology space, Tushar will be responsible for the overall growth of Cogitate's DigitalEdge Insurance Platform (DEIP) in the US and expansion in the broader global market. Tushar’s experience, knowledge of the insurance landscape and deep understanding of its challenges and opportunities will help us tap the market aggressively with our solutions,” says Arvind Kaushal, CEO and Co-founder, Cogitate.

Throughout his career Tushar has focused on delivering business value to insurers with applications & platforms that transform the core business processes in Underwriting, Policy, Billing and Claims. Prior to joining Cogitate, Tushar led sales and business development in various roles at Five Sigma, Majesco, Infosys and Oracle.

Jacque Schaendorf, Co-Founder and Director, of Cogitate added, “In the last few years, Cogitate has made a significant impact in the insurance technology market, bringing innovation and thought leadership through a broad set of modern solutions powered by our extensive insurance technical experience in numerous P&C lines of business. Tushar will lead the effort to help Cogitate rapidly penetrate the market with our value-added knowledge of the business and highly modern technology solution set.” 

“I am humbled with the commitment & vision that Cogitate Co-Founders have for the P&C industry as it bridges the divide with the InsurTech players and thrilled to work with an amazing team of Cogitators to deliver on that commitment. I look forward to expanding our sales team to engage with Carriers, Wholesalers, MGAs, Program Administrators, and Brokers and empower them with Cogitate DEIP’s transformative capabilities for launching new products & programs with low-code no-code technology.” says Tushar Bholé while taking on his new role with Cogitate.

Tushar holds a Master of Business Administration Degree in Financial Management from Jamnalal Bajaj Institute of Management Studies (JBIMS), Mumbai, India.

About Cogitate Technology Solutions®

Cogitate Technology Solutions, Inc., develops modern and innovative technology products and solutions for the Property & Casualty Insurance Industry. It helps insurance companies transform their business models to create a competitive advantage in a time of rapid industry change. Cogitate’s next-generation technology products and solutions are helping insurance carriers, brokers, MGAs and agents to accelerate digitalization and expand their businesses.

Tags:-  digital insurance platform, insurance software solutions

Cogitate DigitalEdge Platform replaces legacy systems at Southern General Insurance

Southern General Insurance Company ("SGIC") plans to replace its legacy Sapiens SIS system with the Cogitate Digital Insurance Platform. SGIC announced a partnership with Cogitate, a pioneer in accelerated digital insurance for Wholesale Brokers, MGAs, and Carriers, to provide readiness and relevance as the industry rapidly evolves.

Cogitate DigitalEdge is a full stack, cloud native digital underwriting and distribution platform that provides insurance providers with modern policy administration systems. DigitalEdge is powered by industry-leading Low Code No Code capabilities and includes a third-party data and service ecosystem that has been pre-integrated.

"We found a partner in Cogitate who understands insurance as well as we do." "The Cogitate team will not only provide a modern digital insurance solution, but will also assist us in streamlining our processes to improve underwriting, increase efficiency, and reduce operational costs," said Diane Boyer, Vice President of Operations at Southern General Insurance Company. "We chose Cogitate DigitalEdge for its future-ready digital capabilities combined with a wide range of cutting-edge features." We will implement Cogitate DigitalEdge Policy, Billing, and Claims modules, eliminating the need to integrate our decades-old SIS system with third-party user interfaces."

"For automatic risk capture and data prefill, DigitalEdge is pre-integrated with multiple third-party data providers." Its robust analytics provides line-of-business specific details via built-in dashboards, charts, and reports with drill-down on key data points," said Edward Cologgi, Vice President of Sales for Southern General. "DigitalEdge is equipped with a best-in-class Low Code No Code platform, which will enable us to significantly increase market speed and respond quickly to market changes."

"One of Cogitate's strongest advantages is that we can integrate with customers' existing core and legacy systems with a digitalization layer or replace them with our modern solutions," said Arvind Kaushal, CEO and Co-Founder of Cogitate.

DigitalEdge is truly cloud native, which means that our customers can choose the modules their businesses require today while the scalability ensures their future growth. We are thrilled to be working with Southern General Insurance Company to provide a modern, contemporary user experience to their customers, employees, and channel partners.

Cogitate to implement digital underwriting and distribution of commercial transportation for ENGS

Atlanta, Georgia, 10/10/2022 – Cogitate Technology Solutions, a future-ready P&C insurance technology innovator, announced today that ENGS insurance will be digitizing their systems with Cogitate DigitalEdge for their commercial transportation business.

Cogitate DigitalEdge is a cloud native, full tech stack platform. DigitalEdge is powered with industry leading Low Code No Code (“LCNC”) capabilities and brings pre-integrated API functionality for third-party and carrier data integration services.

With the Commercial Transportation solution for ENGS, Cogitate will implement the digital underwriting and distribution elements of the DigitalEdge Platform which will enable ENGS to rapidly expand its revenue base and operating footprint initially across the U.S., and then into Canada.

“In Cogitate, we found a partner that understands insurance and the industry as much as we do, which is invaluable from my perspective. The Cogitate team is helping us to deliver a modern digital insurance solution, which places us in a leading competitive position relative to our customer partner experience with ENGS. This allows us to streamline processes that improve underwriting, increase internal efficiency, and ultimately reduce our operating expenses,” said Cliff Dunigan, Managing Director for ENGS Insurance. “The Cogitate DigitalEdge solution provides future-ready digital capabilities with options to self-manage rates, rules, forms, workflows, and territory expansion. Beyond that, Cogitate’s LCNC module is incredibly intuitive, and we are looking forward to the ability to pivot and implement changes quickly to our business and product screen. We also liked the fact that Cogitate has pre-integrated billing and claims solutions and will look to expand with those solutions soon.”

Arvind Kaushal, CEO and Co-Founder of Cogitate commented, “One of Cogitate’s key strengths creates a great advantage for our customers. This is our ability to integrate our solutions with the customer’s existing core and legacy systems with a digitalization layer. We can also replace that core with our future ready solutions. DigitalEdge is truly cloud native which means the modularity of DigitalEdge allows our customers the freedom to choose the modules that their business needs today while the scalability options to assist their future growth. We are excited to partner with ENGS Insurance to provide their customers, employees, and channel partners a modern user experience.”

About ENGS Insurance Agency, LLC

ENGS Insurance Agency, LLC. (EIA) is a full-service commercial brokerage firm offering insurance, risk management, and underwriting solutions for the Transportation, Construction, Industrial, and medium to small business market. As a member company of the Mitsubishi family, ENGS helps its customers acquire and protect their most valuable business assets. From commercial auto, general liability, property, inland marine, excess, cyber liability, and workers compensation, it offers insurance solutions to those industries that keep the economy moving forward. For more information about ENGS, please visit www.engsinsurance.com .

About Cogitate Technology Solutions®

Cogitate Technology Solutions, Inc., develops modern and innovative technology products and solutions for the Property & Casualty Insurance Industry. It helps insurance companies transform their business models to create a competitive advantage in a time of rapid industry change. Cogitate’s next-generation technology products and solutions are helping insurance carriers, brokers, MGAs, and agents to accelerate digitalization and expand their businesses.

For more information about Cogitate, please visit https://www.cogitate.us/. 

Top 5 Advantages of Investing in Claim Management Software

There is no universal definition of insurance solution, but in general, it is software or a set of technological solutions provided for the economical management of insurance businesses. It includes some independent components such as fund management and offer presentations. Insurance solutions primarily seek to resolve issues such as product definition, settlements, and underwriting. Problems with policy operations and claim processing, as well as reporting, are the most pressing concerns for insurers. A dependable insurance solution must be able to assist with the aforementioned issues.

Without a doubt, insurance solutions must support a variety of options, including insightful mobile products.

Features may differ greatly depending on the software's intended audience. However, when it comes to insurance software solutions, the following features are required.

1. Pre-installed Metrics

Profitability indicators such as loss ratio, burning costs, risk cost per policy, net basis, and reinsurance are included in insurance solution software. The built-in KPIs enable analysis and advanced reporting right out of the box.

2. Monitoring Claims Activity

Complete claim information, including claim payments, outstanding claim reserves, payment components, deductibles, perils and event codes, and relevant claim activity dates, can be captured by software. It provides the claim manager with the detailed information required to manage and monitor claim activity effectively.

3. Calculation of Lapse and Renewal

The premiums and policies that are up for renewal are organised by the date of renewal. The system provides data on lapse analysis, renewal lists, and renewal rate comparisons. The functionalities focus on the characteristics of insurance products, distribution channel behaviour, and active marketing and sales support.

4. Insurance Exposure/Sum Insured Estimates

Insurance is more than just cash flow and premium claims. Companies must monitor the risk regardless of whether it is based on the sum insured or the unit base. Insurance solution software provides insurers with methods of pre-built calculations and measurements to monitor and analyse underwriting risk exposure on a gross, retained, and ceded basis.

5. Encourages Organizational Structure Change

Multiple hierarchical chains and asymmetric organizational structures must be supported by the insurance solution. When the organizational structure changes, it should provide various scenarios. It ensures accurate reporting of profitability performance and sales channel distribution.

To summarize

Digital insurance solution development, like any other industry, necessitates professionalism and exceptional expertise. When selecting the best software solution, the insurance company must be well-versed in industry best practises and regulations.

Choose Cogitate, which has a proven track record of successful projects, to get the best possible results from your initiative. Cogitate has worked with industry leaders and has the experience and skills to assist you in developing user-friendly and modern mobile and web applications for your insurance company. Cogitate's artificial intelligence and machine learning-powered claims solutions work in tandem with your existing Claims Management Systems.

The best insurance software solution must be a modern and user-friendly platform for handling the various functions of the insurance value chain. So, contact Cogitate today at https://www.cogitate.us/ to enhance your existing claim management system capabilities and features and provide first-class, hassle-free services to your clients.

Cogitate to implement digital underwriting and distribution of commercial transportation for ENGS

 Atlanta, Georgia, 10/10/2022 – Cogitate Technology Solutions, a future-ready P&C insurance technology innovator, announced today that ENGS insurance will be digitizing their systems with Cogitate DigitalEdge for their commercial transportation business. 

Cogitate DigitalEdge is a cloud native, full tech stack platform. DigitalEdge is powered with industry leading Low Code No Code (“LCNC”) capabilities and brings pre-integrated API functionality for third-party and carrier data integration services. 

With the Commercial Transportation solution for ENGS, Cogitate will implement the digital underwriting and distribution elements of the DigitalEdge Platform which will enable ENGS to rapidly expand its revenue base and operating footprint initially across the U.S., and then into Canada.   

“In Cogitate, we found a partner that understands insurance and the industry as much as we do, which is invaluable from my perspective. The Cogitate team is helping us to deliver a modern digital insurance solution, which places us in a leading competitive position relative to our customer partner experience with ENGS. This allows us to streamline processes that improve underwriting, increase internal efficiency, and ultimately reduce our operating expenses,” said Cliff Dunigan, Managing Director for ENGS Insurance. “The Cogitate DigitalEdge solution provides future-ready digital capabilities with options to self-manage rates, rules, forms, workflows, and territory expansion. Beyond that, Cogitate’s LCNC module is incredibly intuitive, and we are looking forward to the ability to pivot and implement changes quickly to our business and product screen. We also liked the fact that Cogitate has pre-integrated billing and claims solutions and will look to expand with those solutions soon.” 

Arvind Kaushal, CEO and Co-Founder of Cogitate commented, “One of Cogitate’s key strengths creates a great advantage for our customers.  This is our ability to integrate our solutions with the customer’s existing core and legacy systems with a digitalization layer.  We can also replace that core with our future ready solutions. DigitalEdge is truly cloud native which means the modularity of DigitalEdge allows our customers the freedom to choose the modules that their business needs today while the scalability options to assist their future growth. We are excited to partner with ENGS Insurance to provide their customers, employees, and channel partners a modern user experience.”

About ENGS Insurance Agency

ENGS Insurance Agency, LLC. (EIA) is a full-service commercial brokerage firm offering insurance, risk management, and insurance underwriting platforms for the Transportation, Construction, Industrial, and medium to small business market. As a member company of the Mitsubishi family, ENGS helps its customers acquire and protect their most valuable business assets. From commercial auto, general liability, property, inland marine, excess, cyber liability, and workers compensation, it offers insurance solutions to those industries that keep the economy moving forward. 

For more information about ENGS, please visit www.engsinsurance.com .

About Cogitate Technology Solutions®

Cogitate Technology Solutions, Inc., develops modern and innovative technology products and solutions for the Property & Casualty Insurance Industry. It helps insurance companies transform their business models to create a competitive advantage in a time of rapid industry change. Cogitate’s next-generation technology products and solutions are helping insurance carriers, brokers, MGAs, and agents to accelerate digitalization and expand their businesses.

For more information about Cogitate, please visit www.cogitate.us .

Innovations in Demand Management Solutions for Insurance

 If you are in the claims or claims management business, chances are that you have a more than casual acquaintance with time limit demands (TLDs). Insurance providers receive thousands of documents every day, including demand letters from claimants’ attorneys, and time is not the insurer’s friend when it comes to TLDs. Settlement communications, while a powerful litigation tool for attorneys of an insured, are notoriously hard to handle for the insurer and can lead to recovery in excess of the policy limit in certain cases.

Any action leading to strengthening of the claims validation and vetting process stands an insurer in good stead. In this article, we examine the challenges, the requirements of a typical claims department and demand management solutions for insurance companies in the context of TLDs.

Challenges

Not only is the sheer volume of attorney demand letters a challenge for insurance providers, the complexity of the letters poses an additional dimension of difficulty. The demands can be buried in thickets of complex legal verbiage, leading to ambiguity on key information. In addition, the manual review and tracking of milestones for numerous demands is prone to greater errors.

A TLD that is not identified and managed in time puts an insurer at risk for bad faith exposure and potential litigation, possibly with higher settlement costs. Investing in a demand management solution that can significantly reduce the margin of error in identifying, tracking and managing offers a crucial extra level of protection for insurers.

Serving the Needs of the Claims Team

Adjustors handle multiple claims every day, each associated with multiple documents in turn. Responsible for identifying demand letters and evaluation of the related documents, their most critical responsibility is to understand the specifics and respond to the letters in the stipulated time. Most adjustors manually identify, assess and track demand letters — a process that is both error-ridden and time consuming.

A demand management solution that has the capability to identify demand letters from other correspondence, cull the key information from them and track them through their lifecycle is the need of the hour for adjustors. The volume of TLDs also creates the need for a concise dashboard that can reflect the stage of each demand, has tracking and notification capabilities and has built-in assistance features can be a powerful aid for adjustors. Coupled with modern tools for rapidly processing thousands of documents, it would enable adjustors to gain early awareness of demand letters and increase efficiencies in identifying high-risk demands. It’d also help reduce human error and eliminate losses due to misinterpretation of attorney demand letter response dates.

Claims managers who lead a team of adjustors perform the critical function of ensuring that the TLDs received by the team are processed accurately and on time. A demand management solution that can help claims managers track the status of TLDs under process, raise flags for unanswered demand letters, notify imminent milestones and help configure the team as per need can support managers in increasing the effectivity of the team.

The effectiveness of the claims division lies with senior management who bear the onus for reducing losses due to missed demands. While they need an overall view of the claims, their specific responsibilities require support for their intervention at critical stages, handling exceptions and the ability to reassign personnel to create the most effective teams. They also require their demand management solution to enable them to help track the total demands and exposure values as well as track negotiation offers.

Cogitate Demand Management Solutions for Insurance Carriers

Cogitate Demand Management, a part of the Cogitate Intelligent Claims suite for insurance companies, is a powerful tool for attorney demand letter identification and management. One of its kind, it offers protection against bad faith exposures, loss in claims and mitigates the risk of a missed demand letter that may lead to significant settlement costs. Cogitate Demand Management is capable of parsing complex legal verbiage, identifying demand letters and tracking key dates and offers made in negotiations. A special feature is the use of OCR, text mining and ML to automate identification and management of demand letters. The solution offers complete life cycle management with configurable tracking and notifications, flexible team management features and easy integration with many existing Document Repository Systems and Claims Management Systems. Talk to us today to learn more about how demand management solutions our for insurance carriers and MGAs can help them achieve greater control over attorney demand claims exposure and surpass the needs of your claims division.

How Insurers Are Using Technology to Deal with Insurance Claims Fraud

 This post details the growing menace of insurance claims fraud. It is a problem that nearly all insurers are battling, but with limited success. The fact that fraudsters are always a step ahead by misusing technology to achieve their nefarious deeds makes it even more difficult to manage the problem. Technology is the only way of mitigating the instances of claims fraud and empowering insurers to deliver their services more effectively.

Insurance claims fraud is an area of serious concern for insurance providers, as the instances of such scams are proliferating globally. Scammers indulge in inflating claims by manipulating facts and making a pile of cash illegally. It forces insurance companies to invest heavily in system upgrades, technology, and manpower to proactively detect such fraud attempts and mitigate potential losses.

The Challenges:

Insurance providers have been relying primarily on the judgment of agents and industry experts to detect instances of frauds. While this was a reliable method in the past as there were limited number of cases, in the modern world it is impossible to keep a track on fraud using human resources.

• It is virtually impossible to scrutinize all claims manually.

• Fraudsters are using newer and more sophisticated ways of perpetrating such crimes.

• This has entailed the need to use technology to deal with this growing and serious crime.

The rise of technology such as data analytics has created a world of endless potential for organizations operating in the insurance sector. While cost concerns and regulations have been the reasons for slow adoption of data analytics by the insurance sector in the past, all that is rapidly changing because of the intense pressure on the industry to cut down the colossal losses caused by claims fraud.

There is a lot of regulatory importance placed on protection of personal information, with new layers of security being added regularly. This has made it extremely tough for insurance companies to access data from various sources for fraud predictions. Data analytics has proved to be a game-changer for the industry and is helping insurers manage claims fraud instances better.

Fraud Analytics Software

Insurers are incorporating insurance fraud analytics software into their business processes to detect fraudulent practices and detect such incidents early and proactively.

Fraud analytics software systems can reduce claims fraud by gathering data from various sources and collating it into meaningful and valuable information. Predictive capabilities of the software can help companies apply the process to a large area of business operations and improve fraud detection significantly. The software can be used for:

• Identifying optimal risk level

• Gaining qualitative insights from data

• Mitigate fraud risk at insurer’s end

• Eliminating fraud risk at the agent’s end

• Moving from manual to automated underwriting

• Establishing accepted limits of risks

• Automating procedures to identify risk assessment for determining various factors such as coverage, profitability and others

Understanding Legacy Systems

One of the biggest challenges of adopting analytics software is the need to upgrade systems to the latest versions. With technology evolving rapidly and continuously, this might entail a fairly substantial investment. Also, there are concerns around use of a third-party service or software because of privacy protection issues. Insurance companies might not have absolute control over data which can result in significant liability.

Insurance Fraud Detection Solutions:

Advanced claims fraud detection solutions are driven by technology. It works in the following ways:

Detection of Anomalies:

Multiple metrics are created to compare the behavior of various entities. The system makes use of statistical analysis to detect any anomalies that deviate from the normal behavior patterns of agents and customers.

Analysis of Claim Notes

Analytics can help in extracting information by going beyond structured data. In simple terms, it means that it can pull data about circumstances of a specific incident, the parties involved, the damage caused, treatment costs and other related data vital for claims settlement.

Investigation of Anomalies:

Agents and customers pointed out as anomalous on more than one count are singled out and detailed analysis carried out to find out the reasons for the anomalies. Business rules can be set up to prevent misuse and future frauds.

Conclusion

Insurance frauds are generally carried out in a very organized manner across the globe. In the modern world, it will be difficult to detect them without using sophisticated analysis methods. Insurers must leverage newer technologies to prevent, detect, and filter frauds. This will help improve claim adjustment expenses and improve the efficiency and performance of the industry.